Privacy Policy
Effective Date: 13-05-2026
Higher Jump Logistics (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our logistics and customer support services.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal and non-personal information when you interact with our website or services, including:
Personal Information:
- Name and Email address
- Phone number and Delivery address
- Parcel tracking information and Company name
- Messages or enquiries submitted through forms or live chat
Technical Information:
- IP address and Browser type
- Device information and Operating system
- Website usage data, Cookies, and analytics data
How We Use Your Information
We use collected information for the following purposes:
- To provide logistics and delivery support services
- To respond to customer enquiries and support requests
- To track shipments and parcels
- To improve website functionality and user experience
- To detect fraud, misuse, or security issues
- To comply with legal obligations
Live Chat Support & Cookies
Our website provides live chat support through platforms like Zoho SalesIQ. Information shared during chat is stored securely for customer support and quality monitoring. We also use cookies to maintain user sessions and analyze traffic. You may disable cookies in your browser, though some features may be affected.
Sharing of Information
We do not sell or rent personal information. We may share data with logistics partners, technology providers, and legal authorities only as required to perform our services or comply with the law.
Your Rights & Data Security
We implement technical measures to protect your data, though no system is 100% secure. Depending on your location, you may have the right to access, correct, or delete your personal information. Please contact us to exercise these rights.
Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Higher Jump Logistics
Website: higherjump.co.uk
Email: it@higherjump.co.uk