Cookies Policy – Live Chat Support
Effective Date: 01-05-2026
Higher Jump Logistics (“we”, “our”, “us”) uses cookies and similar technologies on our website to improve user experience and provide live chat support services.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help websites function properly, remember user preferences, and improve website performance.
Use of Cookies for Live Chat Support
Our website uses live chat support tools to assist visitors with enquiries related to logistics, parcel tracking, delivery services, and customer support. The live chat system may use cookies to:
- Identify returning visitors
- Maintain chat sessions during your visit
- Store chat preferences and previous interactions
- Improve customer support experience
- Monitor chat performance and website usage
Information Collected
Through the live chat feature, we may collect essential details to facilitate your requests, including:
- Name and Email address
- Phone number
- Parcel or tracking information
- Chat conversation history
- IP address and browser/device information
This information is used solely for customer support, service improvement, and communication purposes.
Third-Party Services
We may use third-party live chat providers such as Zoho SalesIQ or similar services. These providers may place cookies on your device in accordance with their own privacy and cookie policies.
Managing Cookies & Data Retention
Most web browsers allow you to control or disable cookies through settings. Please note that disabling cookies may affect the functionality of the live chat service. Chat records and submitted enquiries may be stored securely for customer service, operational, and legal purposes.
Your Consent
By using our website and live chat support feature, you consent to the use of cookies as described in this policy.
Contact Us
If you have any questions regarding this Cookies Policy or our live chat support services, please contact:
Higher Jump Logistics
Website:higherjump.co.uk
Email: it@higherjump.com